With the advancements in technology, it is important for your business to choose a modern telephone system that will ensure effective communication with clients and partners. In order for your organization to run its operations effectively, a functional and reliable phone system should be installed.
Phone systems offer different features, from standard to complex ones. Their need and use will depend on the type of the system, business operations and cost. There are many features integrated in a good phone system.
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Conference Calling
This is also referred to as a phone meeting. This is a feature that allows a number of callers to join in one telephone call.
This can be beneficial for organizations that have multiple sites or co- workers and customers in other parts of the world.
Call Logging
This is a security feature used in most calling systems. Call logging records all numbers dialed from each phone within your telephone network.
This is a security feature used to keep track and monitor calls that are being made by employees or to keep track of the frequent dialed numbers from each phone within the network.
Call Barring
It allows telephone administrators to block or bar certain telephone numbers from being dialed within your network. This feature can also be implemented by administrators when they want to bar a specific group of numbers from being dialed within the network.
Some of these numbers can include overseas numbers and some mobile numbers.
Digital Phone Directory
Administrators can also program their business telephone systems to store most frequently used numbers within the network. Some of these systems allow you to dial numbers directly from the phone’s contact list.
Automated Attendant
Automated attendant refers to a programmed phone attendant that informs callers on the duration to wait until the call is attended to. It also allows users to reach their preferred departments as they make choices from their telephone’s keypad.
Call Forwarding
This feature works best for employees who are off site. It ensures that they can be reached and always in contact with the main branch office. Calls can be forwarded to mobile phones either automatically or manually.
Music on Hold
Music on hold is mostly used by big organizations that often make callers wait for a long time. The music played during the hold is used to make callers bear the wait. Some organizations punctuate their music with advertisements and announcements of different products and services that they offer.
By having a modern phone system, it will be much easier managing your business and keeping your clients happy and stress free.
